Cancellation & Refunds

The short version

Cancel free of charge up to 7 days before your tour date, no questions asked. Inside 7 days we look at each case individually — a doctor's note, a flight cancellation or a family emergency are always understood, and we do everything reasonable to reschedule you.

How to cancel

Message the WhatsApp thread you used to book, or reply to the booking email. The date-stamp of your message is the one that counts, not the day we read it.

Refund method

Because most guests pay in cash on the day, cancellations of standard tours don't involve a refund — there's nothing charged to give back. Where a deposit or advance payment has been taken (typically for private multi-day desert packages with reserved camp accommodation), we refund by bank transfer to the account of your choice, or by the same channel you used to pay. Bank fees on the receiving side are yours.

Weather and force majeure

Snow on the Tizi n'Tichka, flash flooding in Ourika, sandstorms in Merzouga — Morocco's landscapes are dramatic. If a road we need is closed, or if we judge conditions unsafe for a specific activity (camel trek, waterfall walk, gorge hike), we will offer:

• A reschedule to a nearby date at no extra cost, or
• An equivalent alternative tour of the same value, or
• A full refund of anything paid in advance for that specific day.

No-shows and lateness

Shared departures cannot wait more than 15 minutes for a missing guest — the whole group is affected. For private tours we are more flexible; the driver waits at the pick-up point and the tour still runs, but the finishing time shifts to accommodate the delay.

Changes made by us

If we have to change something material about a confirmed booking (the vehicle type, the accommodation category, the itinerary route), you'll be told in writing beforehand and given the choice of accepting, rescheduling free of charge, or a full refund of any amount paid in advance.

Questions

WhatsApp +212 6 76 92 31 23 or email contact@rachidexcursions.com. Send the booking reference and departure date so the written cancellation terms can be applied correctly.